Road Map

Learning Road Map for Beginners

1. Kick start from online market places - from INTERNATIONAL market

~ Ebay, Amazon

2. Practicing domestic online sales - multiple channel to increase your penetration

~Facebook, Lowyat forum

** Follow the local market purchasing habit

3. Startup the website / blog to start manage your customer base

~Membership system , newsletter

~Shopping Cart

4. Start doing marketing to customer base

5. Return sales from customer base

Practical Road Map to sell your product

1. Ideas or inspiration ( What to sell?)

2. verification process

~ online marketplace policy

~customer rules & regulations

~relevant document/ permits required

3. Pricing research process

~ online market price

~local retail price

~monthly turnover base market research data

4. Sourcing process

~determine your sourcing resource

~identify your costing level such as wholesale.dealer.seller

5. Choose your platform to sell

~ Online Marketplace

~Domestic market

~website/blog/facebook

6.Shipping method

~ decide the shipping methods

~shipping packaging cost

~shipping cost to USA. Canada Australia

~domestic shopping cost

7. Decide your selling price

~ match the market price's range

~decide your selling method ( Auction/ fixed price)

8. Promote your products

~newsletter

~email marketing

~SEO

~facebook fan page

9. Get sale !! But NOT the end~~

10. Sales coomunication

~ Confirm customer order

~verify shipping address

~check our instruction

~send invoice

11. payments

~verify payment staus

~customer payment confirmation/payment cleared

~cross check delivery information

Eg: Purchaser from USA but require product send to Scotland. It is WEIRD! need to cross check from PAYPAL to check whether it is a valid purchase to safe guard the transaction.

12. Handling & Packaging

~Retrieve stock from your inventory.

~Quality checking on outgoing product.

~Pack your item with maximum protection, controlled cost

~Clearance preparation by designated country following the rules & regulations

~Prepare required shipping documentation

13. Shipping

~ Arrange for pick up time or drop off at Post office

~Obtain the tracking details

~keep your shipping records for future reference

14. Customer service

~inform customer with relevant shipping details ie tracking information estimated transit time

15. customer management

~create customer profile

~update customer details

~request for permission marketing

~event/ sales planning for return customer

16. return sales marketing

~seasonal / birthday greeting

~sale event ( Seasonal yearly/ monthly / weekly)

~notification (pre-order and new arrival)

~Clearance sales

17. Return sales